Create a Culture of Ownership, Not Compliance
One of the biggest differences between average organizations and exceptional ones isn't talent, funding, or even experience. It's ownership. Think about the best coworkers you've ever worked with. Chances are they didn't wait to be told what to do. They noticed problems, looked for solutions, took initiative, and followed through without being asked. During my career in education, I was fortunate to have several individuals or groups I worked with who answered “yes” before I ever finished the request for their help. They treated the organization's success as their own and loved to help in any way possible. Now think about someone who simply complied. They did what was asked, nothing more, nothing less. They likely weren't bad employee—they just weren't invested beyond completing the task. More likely than not, they didn’t have a great deal of job satisfaction either. That's the difference between compliance and ownership. Compliance says, "Tell m...