Bridging the Gap for a Multigenerational Workforce Are you struggling to bridge a generation gap in your organization? You are not alone. As a leadership and organizational management coach, I tell my clients that you cannot ignore these differences and you must build intentional connections. The following five strategy bridges can assist you to improve workplace culture, productivity, satisfaction, and profit margins. Bridge 1: Communication and Clarity The most immediate point of friction is often how we communicate. While you might view a phone call as respectful and efficient, others might view an unscheduled call as intrusive, preferring a text message or email. Leaders should clarify which tools are appropriate for which types of information. Is this urgent? (Text/IM). Does this require interaction and conversation? (Video/In-person). By defining the ‘rules of engagement" for communication, you remove the anxie...